HackerTube / Video
Steve Jobs Insult Response
Mike Cane
A clip from Steve Jobs's 1997 WWDC session, in which he answers a hostile question from an audience member about Apple killing OpenDoc. He says to start with the customer experience and work back to the technology, and that saying no is part of focus.
Commenters link it as a canonical statement of Jobs's product philosophy and as an example of handling an insult calmly and articulately.
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