HackerTube / Video
United Breaks Guitars
sonsofmaxwell
Dave Carroll's song and music video about United Airlines baggage handlers breaking his Taylor guitar and the airline's refusal to compensate him. It became a viral example of a customer fighting a company.
Used as the classic example of terrible airline customer service, and of how a viral video can force a company to respond.
9 Hacker News mentions · 2012–2023