HackerTube / Video
David Mitchell - Customer Service Rant
The8431123
A one-minute clip of David Mitchell on a UK panel show explaining why he respects poor customer service in Britain. He argues that people who do their job well should not also be required to be nice.
Cited in threads about forced enthusiasm and 'service with a smile' in the workplace.
3 Hacker News mentions · 2016–2018